I wish I had booked a Genius Bar appointment before attempting to fix my perplexing password issue myself. Apple's Genius Bar diagnosis: Poltergeist? This is the story of the mysterious circumstances surrounding my phone, and what you should do if one day you wind up like me: Angry at your own negligence and having to start over from scratch. IPhones don't let you unlock with the fingerprint sensor after a restart. I needed a 6-digit passcode I didn't have. So now I couldn't unlock my phone using the fingerprint scanner. In the back of my head I heard the droning voice of an Apple IT rep at the Genius Bar from one of my possible futures saying "Did you try turning it off and on again?" In my haste to see if the bug would magically correct itself, I held down the power button.īut then I remembered something crucial: iPhones require your password after a restart. I'm somehow locked out of my iPhone? My passcode just stopped working!! This is unreasonably stressful- Esther Walker November 24, 2017
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